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KANDYPENS X A$AP ROCKY PRESENTS
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CUSTOMER SUPPORT

WE HAVE SERVED OVER 500000 SATISFIED CUSTOMERS IN LESS THAN 5 YEARS! WE PRIDE
OURSELVES ON GIVING 5 STAR CUSTOMER SUPPORT!
ASK US ANYTHING! WE ARE HERE TO HELP! WE TURN OUR CUSTOMERS INTO LOYAL BRAND
AMBASSADORS FOR LIFE!

  • Received my replacement. I am amazed at how fast I received it! So appreciated. This resolves my request and concerns. Just have to say...the customer service for Kandypens is excellent. I am very impressed. My concerns were handled so quickly, efficiently, and joyfully...I just had to let you all know: great job, thumbs up, keep rocking, and thanks! You've restored my faith in quality customer service. :) Have already recommended to my friends and community your product and company. Get ready for new customers! With appreciation.

    R. Thompson

  • Very grateful for your kindness and fantastic customer service, you and your team are the best at what you do. I've tried several different vaporizers and you have hands down the best products on the market and I can't wait to see the new innovations and ideas you bring to the industry. Thank you!:) #TeamKandy

    K. Adrien

  • You folks are the best I've dealt with in the industry. Everyone is patient, informative, and super friendly. Kandypens totally rocks! You have my business for life. I've been loyal to Storz & Bickel since college. You guys are up there now, too! 10,000 thanks!

    R. Kay

  • I would just like to take a little time to thank you all at Kandypens! I love my new silver surfer ! And I liked it so much I took advantage of the 30% discount with the free atomizer you all emailed to me and got me another limited edition in gun metal! Thanks for making a great product with great customer service and fast shipping!!! I really do appreciate it and I will be sure to share my pen with all off my friends so they too can buy one and experience true taste!!!

    J. Lohr

  • I wanted to thank you for your wonderful customer support. I am so grateful to you for replacing my order. I believed I was taking a significant loss after writing to you and speaking with USPS, and I was very unhappy. However, I was wrong! I was absolutely shocked when my beautiful new Galaxy arrived; and now, I couldn't be happier! You are an incredible company. I will recommend your products and company whenever possible. I truly can't thank you enough!

    R. Rodman

  • My highest compliments go to the customer service team I worked with at Kandy Pens, and that includes more than just the names in this email. I really appreciate how quickly you replaced the defective unit I originally received, with no hassle to me. And you also made sure my shipping was fully refunded due to the shipper's error, making my entire experience with your company nothing short of fantastic. The lifetime warranty is an unbeatable product feature!

    M. Lichtenstein

  • Just wanted to say that I've recommended you to all my friends and everyone I have shown the pen to has been amazed. Keep up the good work! :)

    J. Ezekiel

  • Thank you for making one of the best electronic devices in the world. Some say the world changed after the first Nintendo was sold, I say mine change the day I got my K-Vape Micro-Dx in the mail. Thank you again!

    L. Roland

  • Just wanted to let you know how happy I am with my K-Vape Micro-DX. So much better than my Pax. A real pleasure to use

    M. Frumkin

  • Just had to thank you. This is my first portable vape and you have a customer for life.

    Tommy Dial

  • Aloha, Thanks you have my business for life and I will spread the good word on Kandypens

    Mahalo, Paul

  • Just wanted to say you guys Rock!!! I will tell everyone I know what great service kandypens has Thank you again

    Eileen

  • Thank you so much! the K vape is literally the best hand held vaporizer and overall vaporizer I have ever used. Thank you for engineering such a product and thank you for your swift and awesome customer service! With Gratitude

    Gina

  • Let me start off with saying “Thank you”. Thanks to everyone who was part of the making of the “K Vape” vaporizer. In all my experiences with various Portable Vapes, this is by far the best vaporizer on the market today. I have never experienced such an awesome experience in my entire years of vaping, to add I was vaping on the first level with no issues, that’s right NO ISSUES whatsoever. Regard

    E martinez

  • I received my product a few days ago and i must say i love it. For the price, u cant beat it. Id recommend it over the pax any day and that cost me 249.99 if i remember correctly...plus it came with a grinder that ill never use just because it looks that damn cool...i mean im having to slowly become accustomed to it because it packs a mean punch lol...thanks for the great business

    Cody K

  • I just wanted to write a quick e-mail to acknowledge the GREAT customer service and speedy responses from Donny. He was truly helpful and engaging. He deserved my recognition. In addition, I want to congratulate you on putting together a great product.

    J. Morera

  • I recently received the K-Vape Micro Dx. And honestly its amazing, the design, the led screen, the temperature control, the child safety, the micro usb charging port... EVERYTHING

    J. Marte

  • I just wanted to thank everyone that assisted in replacing the small piece of my micro DX. I appreciate the wonderful customer service and quick replacement....Also I'm thoroughly enjoying your product!! Have a great day :-)

    Mark H

  • Hands down best customer support and products ever! Many many thanks! Arrived just in time for vacation. Yet again another fantastic experience with Kandy Pens and their support team.

    J. Marte

  • You have single handedly changed my world. You have a product that is.. by far the best.

    T. Melbourn

  • Warm regards for making a product that helps me be relevant again!

    M. Boettcher

FAQ

  • Why order from us?

    We are the leading vaporizer brand in the world! We offer products for everything from dry aromatic material, concentrates, to oils. We have an unprecedented lifetime warranty on all of our products and have 5 star customer support! We pride ourselves in turning our customers in loyal brand ambassadors for life. Give us a try!

    Will my packaging be discreet?

    Yes, we respect the privacy of all of our customers and hold it in the highest regards. All packages are sent via USPS in white padded envelopes with no indication of the contents inside.

    Is my personal information safe and secure when ordering on your website?

    Yes, we use the latest and greatest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information. Feel free to review our privacy policy here: http://kandypens.com/privacy-policy

    Do we accept International Orders?

    Yes, we accept orders from all countries. Please check with your local customs office to make sure our products are allowed into your country.

    What is our Lifetime Warranty?

    KandyPens offers a Lifetime Warranty on the life of the batteries of our products. If for any reason your battery stops working please contact our customer support department. Unfortunately, our atomizers are not covered by our lifetime warranty. Most atomizers will need to be replaced over time depending on usage. 

    Where is KandyPens based?

    KandyPens, Inc. is based in beautiful Santa Barbara, CA, USA.

    Where is my product shipped from?

    All orders are shipped from our distribution center in Phoenix, Arizona.

    How long will it take to receive my order?

    All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($9.95), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country. 

  • What methods of payment are accepted?

    We accept Visa, Mastercard, and Amex.

    What is our return policy?

    We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at support@kandypens.com for service and support.

    What is your best product for aromatic material/flower?

    If you're looking for a device which was made for aromatic material/flower, we recommend the K-Vape. It has a .6 gram chamber and won't combust your material.

    What is your returns address?

    Our returns address is: 14255 N. 79th St., Ste. 8 & 9, Scottsdale, AZ 85260. Please contact support@kandypens.com BEFORE you return any products that need repair/replacement for an RMA. Thank you.

    How do I remove my K-Vape mouthpiece?

    We have re-designed the mouthpiece for our K-Vape vaporizers to make them more secure for when you are on-the-go. To remove the mouthpiece, push from the SIDE of the mouthpiece (rather than from the front or rear of the unit) with your thumb. It should come right off and will get easier the more you use it. 

    Watch instructional video here: http://youtu.be/6wbhb4MMXSI

    How can I contact Customer Care directly via telephone?

    Please call our Customer Care office anytime M-F  7 am - 6 pm PST at 855-526-3904.

    In what currency is our pricing?

    All of our products are priced in USD. If you are an international customer, the charge on your statement will show up as post-conversion in your regional currency. For example: If you are Canadian, the charge on your statement will show in CAD not USD.

    • Didn't find what you're looking for in our FAQ?
    Please call Customer Care at 855-526-3904 M-F, 7am - 6pm PST OR send
    an email to support@kandypens.com

    VIDEO REVIEWS

    ARTISTS

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    NEWS

    KandyPens x A$AP Rocky Drop the Flacko Jodye Collection

    The wait is finally over! We teamed up with A$AP Rocky just under a year ago to collaborate on a new vaporizer project and now we finally get to share it with YOU! The Flacko Jodye collection boasts a luxurious wood grain veneer finish with gold accents. With a carrying case modeled after sharply designed 1930's era cigarette boxes and wood paneling of classic style Rolls-Royces, this is definitely a pen you will want to add to your collection. The Walnut Collection sold out in less than 3 weeks. Pick up a Mahogany Collection Vaporizer before they're gone as well!

    KANDYPENS’ RESPONSE TO FDA LETTER REGARDING JUUL AND E-CIGARETTES

    On April 24, 2018, FDA Commissioner Scott Gottlieb, M.D. announced new enforcement actions to stop youth use of, and access to, JUUL and other e-cigarette products. KandyPens recognizes the important responsibility to protect youths from the risks posed from nicotine products and joins the FDA’s goal of reducing underage access to these products.

    However, the FDA Commissioner improperly included KandyPens in a category with JUUL and other e-cigarette products that contain nicotine. KandyPens does not, and never has, made any pre-filled liquid nicotine pods. Rather, all KandyPens’ products are sold empty – without any liquid, e-juice, or concentrate – and are for aromatherapy purposes only. KandyPens deliberately designed its products to enable each individual user to decide what to insert into the pods and KandyPens’ products are not intended for use solely with nicotine.

    For more information, please send an e-mail to: media@kandypens.com

    Calling all DJ's, Bands, & Artists!!

    We're always looking for new artists to sponsor! We believe that every good artist needs a little "wind in their sales" to get where they need to be. Creativity fuels creativity! Please send us links to your artist profile, website, Instagram, Facebook, etc., so we can learn more about you. Send us an email to artist@kandypens.com!

    KandyPens reaches to provide our loyal clientele with a vast selection of choices when it comes to vaporizer pens. We hold a vast supply of superior vape pens and other electronics. We'd like to give you a basic summary on what to expect from our products. Over the last decade, the vaporizer pen, also known as the vape pen is becoming immensely high in demand, because of the vape pens ease of use and safer side of usage. Vapor Kits which are shaped similar to a ballpoint pen appeal to be similar to e-cigarettes but are vastly different. Using a Vape Pen will allow you to use dry herb (weed vape pen) blends of any kind.

    Vape Cartridges which are spun and locked onto most vape pens, can even hold your favorite oil or wax. The heating mechanism on our pens are the absolute best in the industry. Several of our vape pens feature a button-less heating mechanism, you literally puff the pen at your own pace.

    A major factor that our clientele love our products is the light weight, and portability. If you travel and still want to use your vape pen, or use our instruments during the course of a day having our vape pen makes that a possibility. Kept in your safe, pocket, glove-box, our vape pens literally fit everywhere. Providing our customers with the highest amount of satisfaction is our goal at kandypens.

    KandyPens electronics features are limitless. Once again dry herb for weed vape pens isn't the only use from the best vape pen we sell. Our Vape Pens actually allow you to use wax, oil, aromatic material, concentrates, and herbal as well. Make sure you check out the label on our website before you order to see which vape pen has these features. Each vaporizer pen has it's special concentration in what you can use inside. The most incredible feature about our vape pens is they have a spot for different attachments that we sell.

    We're behind our amazing vape electronics so much, that we've won multiple awards for having the best vape products on the market. Even if you are a beginner, we're the vape company to trust due to our track record. Kandypens provides customers with the absolute best pricing and product value. We have higher end vape products but even those are very affordable for the quality you receive.

    Kandypens is a great place to start if you have absolutely zero experience with vaping. Most of our electronics will allow you to use smaller dosing sizes. Our products are also perfect for those who have experience with vaping too. Regardless of your experience new or novice, you'll both agree this is the most convenient, best experience you can receive on the market today.

    When you hold the Kandypens brand in your hand, you'll never want to use another brand again. We offer our vape pen in different styles that use; dry herb, oil, wax, or all of those. Our Vaporizers will meet the need you desire! Vaping accessories, exterior color, and other options are available to you during our checkout process. All of our accessories, enhance your vaping experience to tailor to your liking.

    Now that you know what our products can offer you, it's time to give our best vape pen a try. Place your order online today through our secure checkout. If you have any questions about vaping, feel free to call our number. In addition to our vape pens, we also offer several different styles and types of vape accessories. Carrying cases and attachments, that give you the ability to use oil, wax, and others with your vape pen. Yes, we know you're impressed already.

    If we have to choose for you, we'd select the Draco, which was awarded the Best Vaporizer in 2016 by High Times Magazine. We'll actually upgrade your vape mouthpiece with air carb! The Draco Vape Pen is perfect for concentrates. This beauty even has a 10 second auto-shutoff safety feature. With the quartz crystal chamber, you'll get the max amount of flavor you desire. If you ever have any trouble with your vape pen battery, we give you a lifetime warranty. Our phone number is 855-526-3904 if that happens. We stand behind our vape pens 100%. By the way did we mention all of our products are developed and designed here in the USA? We thought you'd appreciate that.

    Here's a small and quick explanation on a few pens that work for each type of substance you desire:

    Rubi - One of the Best Vaporizers we have. The Rubi is compatible with liquids and oils.

    Flacko Jodye Vape Pen - Limited to only 100. This Wood Grain Vape Pen is used with concentrates and oils. You could easily call this a dab pen because of the concentrates it can handle.

    Feather Collection - Our feather mini vaporizers are light weight. These small vaporizers allow you to use liquid with them. They hold 2ML of liquid at a time, and are actually handmade.

    Miva Collection - Our Miva Vaporizers allows you to use aromatic material. These Vaporizers have a lifetime warranty too!

    Glass collection. These water pipes really pack a punch. If you want to try our new glass percs or any of our new glass products, act quickly because they sell out fast.

    If you have any questions about our vape pens, dab pens, or wax pens, please reach out to us.

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    KandyPens, Inc

    PO Box 60329

    Santa Barbara, CA 93160-0329

    © 2019 KANDYPENS. ALL RIGHTS RESERVED. Terms & Conditions | Privacy Policy
    Site by CODE & HUE

    Disclaimer

    Here at KandyPens, we are fiercely committed to selling our products to adults 21 years of age or older. Our products are NOT for smoking tobacco or to administer illicit drug use of ANY kind. Our products are for aromatherapy purposes ONLY.

    Thank you. - KP Fam

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